STORE & SHIPPING POLICIES

Please note - It may take up to 5 working days after your order is placed for it to be sent. I aim to ship on Thursdays every week.  If you require an item to be delivered by a specific date (within reason) please email to let me know and I will do my best to accommodate you.

Tracking information - All orders are shipped via Australia Post. Tracking information will be sent to the email address used when ordering. 

Standard postage times - Please note that postal transit (via Australia Post) within Australia currently ranges from a few days to a week, and sending from Australia to anywhere else in the world can take 2-3 weeks.

Lost or damaged items - I am unable to accept responsibility for any packages that are damaged when it is the fault of the postal service.
Please let me know if you would like to purchase postal insurance on your item (this is particularly advisable with original art.)

U.S. SHIPPING INFORMATION

Update Sep 25, 2025

I’m happy to announce I’ll be reopening shipping to the U.S. in late October! Thank you for your patience and kindness through this process.
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Updated: Aug 27, 2025

Australia Post have currently suspended shipping to the United States. For this reason I am currently only shipping within Australia.
New tariffs will be introduced on August 29, 2025. At the moment we don’t know exactly how much the charges will be or how they will be implemented. See below news from Australia Post:

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KGLW CUSTOMERS

I am allocating 50% of the KGLW poster stock to US customers so that you still have a chance to purchase a poster if I am eventually able to reinstate shipping to the US when there is more information available.